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What's new

Product updates

New features and improvements to BasanuPay. Have an idea? Tell us at hello@basanupay.com or in live chat.

Oct 31, 2026

Proof of delivery and buyer protection Trust & safety

  • Sellers upload proof of delivery on each paid invoice before the money is released.
  • Buyers get a "Did you receive your order?" email a few days after paying.
  • A "Report it" link on every invoice sends suspicious invoices straight to our team.
  • Seller names, usernames and contact details are now changed through an approved request.
  • Bank accounts are checked with the bank and must be in the seller’s verified name (up to two per seller).
  • New Account health page for sellers, with disputes, refunds and limits in one place.
Oct 29, 2026

Refunds, disputes and holds Improvement

  • Only the amount of a disputed payment (and the dispute fee) is held. The rest of your balance stays available.
  • Refunds that never reached the customer can be reversed back to the seller.
  • Seller tasks: our team can ask for information and documents, and you answer from your dashboard.
Oct 27, 2026

Naira payments with Paystack New

  • Customers in Nigeria can pay Naira invoices by card, bank transfer and USSD.
  • Refund and cancellation policies published for buyers.